Shipping, Replacement and Returns Policies

UV Tanning Lamps is committed to reducing costs and to ship effectively and quickly. During regular business hours most orders placed prior to 2pm ET ship same day. We ship all over the United States daily. We also ship tanning lamps to Alaska and Hawaii with slightly different policies as listed below. If you need assistance contact us.

SHIPPING POLICIES

About Shipping

FedEx/UPS freight is AUTO CALCULATED at time of order. The most cost efficient method of shipment on these items will be used. Shipment of items may be done using UPS™, FEDEX™, LTL, common carrier or similar shipping method to ensure timely delivery with best pricing for your delivery.

If Freight Shipment option is selected you will be emailed a QUOTE and CLIENT must provide a written approval response prior to shipment. All Freight shipment quotes are ESTIMATED until such time as client gets their order specific written quote. Emailed freight quotes are valid for 3 business days from date of issuance and may change if order parameters change.

While we attempt to have this accurately represent freight costs there may be an additional fee to ship to certain locations and / or to expedite shipping. If any freight specific alteration or additional fee occurs on your order you will be informed in writing and all changes will require your prior approval.

This offer only applies to the contiguous states.

RECEIVING & VERIFICATION PROCEDURES

IMPORTANT: ALWAYS ACCEPT DELIVERY OF ALL SHIPMENTS. Tanning lamps are fragile by nature and require careful handling. Inspecting your shipment on delivery is mandatory to qualify for immediate replacements or claims processing.

Required Inspection Checklist at Delivery: Check the exterior condition of all boxes and listen carefully for broken glass sounds inside the packaging upon arrival. If visual or audible damage is detected, you MUST write a detailed description on the carrier's Bill of Lading (BOL) or electronic delivery device before signing.

6-Step Freight Verification Protocol:

Inspect Exterior: Check outer boxes for crushing, tears, or broken glass sounds. Note any issues on the carrier's delivery document before signing.
Document with Photos: Take clear photos of all outer packaging and damaged contents from multiple angles using your phone or camera.
Accept Delivery: Complete delivery with the carrier once damage notations and initial photos are documented.
Unpack and Test Within 48 Hours: Open all packages, inspect each lamp, and verify functional operation within 2 business days of delivery.
Compile Details: Gather your order number, a summary of damaged/defective items, and photos of the inner and outer packaging.
Submit Claim: Contact our support team immediately (and no later than 2 business days after receipt) to initiate your free replacement shipment.

Note: Please retain all damaged products and original shipping materials until your issue is fully resolved and authorized for disposal by our team or the freight carrier.

NON-CONTIGUOUS STATES & TERRITORIES SHIPPING POLICY

Orders destination-bound for non-contiguous locations (Alaska, Hawaii, Puerto Rico, and US Territories) are calculated using discounted air freight rates rather than standard ground transit rules.

Written Pre-Approval Requirement:

After placing your order online, our logistics team will evaluate air carrier rates and email you an itemized freight quote. No credit card charges will be finalized until you respond and approve the quote in writing. If written approval is not received within a reasonable timeframe, the order will automatically cancel.

While air freight costs are higher due to carrier handling requirements, UV Tanning Lamps maintains wholesale commercial rates to deliver replacement tanning equipment at the lowest overall cost in the industry.

RETURN POLICY

Any returnable products that were mistakenly ordered must be pre-authorized with a Return Authorization (RA#) and returned in brand-new, uninstalled condition within 45 days of original invoice date for a refund or store credit, less any applicable charges (such as original freight costs). Details regarding return fees will be provided when your RA# is issued.

Definition of "Mistakenly Ordered": Refers to any return resulting from customer ordering errors—including selecting the incorrect lamp wattage, pin configuration, size, compatibility type, or quantity—as well as order cancellations or changing one's mind after placement.

REPLACEMENT & DAMAGE POLICY

Any product received that is defective or damaged during transit will be replaced or refunded at no additional charge, provided the issue is properly reported following the Receiving and Verification Procedure outlined above.

Once our support team verifies the required documentation (such as carrier delivery notations or photos of the damage), we will immediately arrange for a replacement to be dispatched or issue a full credit in cooperation with the customer.

Notice for Non-Contiguous Shipments (AK, HI, PR & Offshore Territories):
Due to air freight constraints and logistics costs to non-contiguous states/territories, verified product defects or partial damage will be resolved via account credit. Reshipments to these locations occur only if the original shipment is designated a total loss by the carrier.

SATISFACTION & FEEDBACK POLICY

Your complete satisfaction is our highest priority. We are dedicated to providing superior customer service, top-tier replacement tanning lamps, and reliable order execution.

If any aspect of your order or experience falls short of your expectations—or if you have suggestions on how we can improve—we want to know immediately. We actively update and refine our operating procedures based directly on client feedback to serve you better.

Have questions, feedback, or need order support? Contact Support Team

Seller Error Guarantee (Our Shipping Error Procedure)

If we make an error in fulfilling or shipping your order, UV Tanning Lamps will cover 100% of all costs associated with rectifying the issue, including pre-paid return freight and replacement shipping charges.

How Our Rapid Exchange Protocol Works:

Package the Product: Reseal the errant product(s) in their original factory packaging in brand-new, uninstalled condition.
Hand Off to Carrier: Apply the pre-paid shipping label provided by our support team and provide the package to our carrier (FedEx or UPS) at the scheduled time.
Fast-Track Replacement: Once a swap is agreed upon, your replacement shipment will be dispatched as soon as the initial carrier scan (FedEx/UPS) is registered, ensuring you receive the correct items in the quickest manner possible.

For assistance determining what item you need please contact us prior to placing your order.